STORE POLICY

Cancellation policy 

 

The cancellation or rescheduling of an appointment must be done so within a 48 hour period of original appointment time. The deposit is transferable to another date/time subject to availability. 

 

 

Refund Policy on products ( excludes services ) 

 

We aim to provide quality products & hope you are happy with all purchases. If for any reason you need to return a product please ensure you understand your rights and our T&Cs below. 

 

Order Cancellation:  As you are a consumer and have made an online purchase, the Consumer Contracts Regulations 2013 allows you to cancel your order and obtain a refund within 14 working days from delivery.  For refunds on orders please allow 14 working days from the date your order is returned for our QC & processing time. Refunds will only be made against the original credit/debit card used to purchase. If you have purchased goods which are sealed due to hygiene reasons & seal is tampered with, refunds can not be issued. 

 

Deposits:

We require a deposit to enable us to secure an appointment. Our cancellation policy must be adhered to in relation to deposits. 

 

Deposits are non refundable

 

WD Gift Certificates 

 

Our gift certificates are available to buy online & in store. These can be used again both products and services within 6 months of purchase date. 

Voucher must be displayed in store when redeeming. 

 

 

( gift voucher link in shop - can I have gift vouchers designed by you for £10 , £100, £500 please )

 

The Academy of Hair Extensions by WD 

 

All courses are fully insured & accredited. Our courses are suitable for all levels & do not have any entry requirements to book. Deposit policy applies to our courses - All deposits are non refundable and a 48 hour notice period is required to reschedule. 

 

Should the unlikely event happen that a course date needs to be amended / rescheduled we will provide adequate notice to students & new date options will be available. Rescheduled courses will not be refunded. 

 

Shipping 

 

All orders are processed 2-3 working days ( not including weekends, bank holidays ) 

We will ship your order at earliest opportunity, please allow 3-5 working days for your order to arrive. This can vary due to postal & courier services.

 

Shipping costs 

 

Shipping charges can vary depending on class, location, weight of parcel & timescale required eg weekend deliveries. 

 

 

Shipping £5.50 - £14.00

 

What to Do If You Receive Faulty Hair Extensions:

    1.    Contact Us Promptly:

Please email us at info@weavediva.co.uk within 14 days of receiving your fitting / hair extensions. Include your fitting date and method , a description of the fault, and clear photos or videos showing the issue. Please also let us know dates available for you to come in in person so we can assess hair for ourselves . 

    2.    Assessment:

We will remove & return your  hair extensions for further inspection with supplier.

    3.    Return Process:

 

• Please note, the decision from testing is not our own and we can not offer any guarantee you will receive the outcome you desire, but will try our very best to communicate for you. You may be given copied and pasted text from the suppliers to confirm where the fault lies, but we are under no obligation to send screenshots or proof of supplier as this is private to our business. If the issue is taken further to the correct authority, screenshots and evidence can be provided to this organization in protection of the nature of our business. 

 

 

• The supplier will state the timeframe in which the faulty product will be tested to find a resolution usually within 4-6 weeks, this may vary and we hope to have it resolved in the shortest time frame possible. 

 

 

    4.    Outcome:

Once assessed and confirmed faulty, we will offer you one of the following:

    •    A replacement item

    •    A full refund

    •    A store credit (if preferred)

 

Important Notes:

    •    We do not accept returns for hair extensions which have been, dyed / altered in any way unless the fault was present before use.

    •    This policy complies with the Consumer Rights Act 2015, which allows Scottish customers to claim a refund, repair, or replacement for faulty goods within a reasonable time.

• • You must not include a third party to deal with any complaints which you have related with WeaveDiva Hair Extensions 

 

If you have any questions or need further assistance, don’t hesitate to get in touch. Your satisfaction is our priority.

 

 

WeaveDiva Hair Extensions